Customer Service Engineer - Technical Support & Client Solutions

Join Johnson Controls as a Customer Service Engineer in the heart of Bali and play a pivotal role in elevating customer satisfaction while driving sales growth. This dynamic position combines technical expertise with exceptional client engagement to deliver world-class solutions for our clients in Indonesia.

As a Customer Service Engineer, you will be the bridge between our technical team and our valued clients. Your mission is to ensure seamless communication, troubleshoot technical issues, and provide proactive support to maximize client satisfaction and retention. In Denpasar, you'll work closely with a diverse team of engineers, sales representatives, and customer service professionals to deliver exceptional service.

This is an exciting opportunity to grow your career in a global company while making a tangible impact on our clients' operations. If you're passionate about technology, enjoy solving complex problems, and have a knack for building strong client relationships, we invite you to apply and be part of our journey in Bali.

📋 Tanggung Jawab Pekerjaan

• Provide technical support to clients through phone, email, and on-site visits, ensuring prompt resolution of issues.
• Troubleshoot and diagnose technical problems, utilizing tools like ServiceNow and our proprietary software.
• Develop and maintain strong client relationships, acting as a trusted advisor and consultant.
• Collaborate with the sales team to identify upsell and cross-sell opportunities.
• Document and track customer service requests and resolutions using our internal CRM system.
• Stay updated with industry trends and new products to provide informed technical advice to clients.
• Participate in continuous improvement initiatives to enhance our customer service processes.
• Ensure compliance with Johnson Controls' policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Engineering, Computer Science, or related technical field.
• Minimum 3 years of experience in technical support or customer service roles, preferably in the HVAC or building automation industry.
• Strong understanding of building automation systems and controls, including knowledge of BACnet and other industry protocols.
• Excellent communication and interpersonal skills, with the ability to build rapport with clients at all levels.
• Fluency in English, both written and spoken, is required. Knowledge of Indonesian language is a plus.
• Certification in ITIL or other relevant technical support certifications is a plus.
• Proven track record of delivering exceptional customer service and driving client satisfaction.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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