Junior Collection Field Officer - Bangko, Jambi

Join Fifgroup as a Junior Collection Field Officer and play a vital role in maintaining the financial health of our clients. In this dynamic position, you will be the face of our commitment to customer service, managing the collection of overdue installments through direct, professional, and empathetic interactions. Based in Bangko, Jambi, you will be part of a team dedicated to ensuring timely payments and fostering strong client relationships.

As a Junior Collection Field Officer, you will engage with clients to understand their financial situations, negotiate payment plans, and follow up on collections. This role offers a unique opportunity to develop your communication skills, build a strong client network, and contribute to the financial stability of our clients. Fifgroup provides a supportive environment where your efforts will be recognized and rewarded.

📋 Tanggung Jawab Pekerjaan

• Visit clients to collect overdue installments and negotiate payment plans.
• Build and maintain strong relationships with clients through professional and empathetic communication.
• Document all collection activities and follow up on unresolved cases.
• Assist in the preparation of reports and data entry related to collections.
• Provide regular updates to the collections team on client status and collection progress.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and training sessions to enhance collection skills.
• Contribute to the overall success of the collections team by adhering to deadlines and targets.

🎓 Kualifikasi & Syarat

• Minimum of 1 year of experience in collections or a related field.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Good understanding of financial products and services.
• Familiarity with Microsoft Office, particularly Excel.
• Willingness to travel to client locations.
• Ability to work under pressure and meet deadlines.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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