Front Office Staff (Contract) - Ace Padel Club

Join Ace Padel Club, Jakarta’s premier padel sports destination, as our Front Office Staff and become the welcoming face of our dynamic club! We’re seeking a professional, customer-focused individual to manage front desk operations, enhance member experiences, and ensure smooth daily operations. In this role, you’ll greet members and guests, handle membership registrations, manage reservations, and provide exceptional customer service. This is a full-time, contract position offering competitive pay and opportunities for growth within our thriving sports community.

Ace Padel Club is more than just a padel venue; it’s a vibrant hub for sports enthusiasts in Jakarta Barat. With state-of-the-art facilities and a passionate community, we’re dedicated to providing an unparalleled experience for our members and visitors. Join us and be part of a team that values excellence, teamwork, and a love for the game.

As our Front Office Staff, you’ll be the first point of contact for our members and guests, ensuring a warm and efficient welcome. You’ll use our in-house reservation system to manage bookings, assist with membership sign-ups, and handle general inquiries. This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with people, and is committed to delivering top-notch service.

📋 Tanggung Jawab Pekerjaan

• Greet and assist members and guests at the front desk with a friendly and professional manner.
• Manage membership registrations, renewals, and cancellations using our in-house system.
• Handle reservations and court bookings, ensuring smooth operations and minimal wait times.
• Provide exceptional customer service, addressing inquiries and resolving issues promptly.
• Assist with event planning and coordination, including member tournaments and social gatherings.
• Maintain a clean and organized front desk area, ensuring a welcoming atmosphere.
• Collaborate with the club management team to implement and improve service standards.
• Stay updated on club policies and procedures, ensuring compliance and adherence to regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office, customer service, or a related role.
• Proficient in using reservation and membership management software.
• Excellent communication and interpersonal skills, with the ability to handle diverse customer needs.
• Strong organizational skills, with the ability to manage multiple tasks and priorities.
• Familiarity with sports industry, particularly padel, is a plus.
• Ability to work in a fast-paced, dynamic environment with a positive attitude.
• Fluency in both English and Indonesian is a must.
• Ability to lift and carry up to 20 kg, and stand for long periods of time.

🛠️ Keahlian

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